Accenture to Acquire Maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions
Accenture (NYSE: ACN) has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service.
Founded in 2000 and an SAP® Gold Partner, maihiro is a leading provider of SAP-based customer experience (CX), customer relationship management (CRM), and commerce services. The acquisition aims to strengthen Accenture’s world-class SAP capabilities that help organizations elevate customer experiences beyond expectations. With headquarters in Munich, maihiro has approximately 160 skilled professionals in offices across Germany and Austria.
As part of Accenture’s strategy to enable clients to gain the most value from SAP solutions, in May 2019, Accenture and SAP announced that they are co-developing and co-innovating to accelerate development of the SAP® C/4HANA platform and build industry-specific solutions that elevate digital customer experiences. In November 2018, Accenture also acquired U.S.-based Intrigo Systems, a leading provider of advisory and systems integration services for SAP enterprise and cloud solutions in e-commerce, supply chain and procurement. In its 2019 fiscal year, Accenture invested nearly US$1.2 billion on 33 acquisitions globally to acquire critical skills and capabilities in strategic, high-growth areas of the market.
Terms of the transaction were not disclosed. The transaction is subject to customary closing conditions and is expected to close in early 2020.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Source: Accenture Press Release