Alibaba.com has announced that it will increase the supplier information available to buyers using its B2B sourcing platform, Alibaba.com. This step towards increased supplier transparency is part of an on-going effort to improve the level of trust in suppliers listed on the platform.
Although the company has not gone as far as offering buyer-generated ratings, Alibaba.com will post the number and nature of recent complaints against suppliers. Previously, complaints were limited to fraud-related issues only. Under the new plan, complaints related to product quality and delivery delays will also be included.
Alibaba shames suppliers: Disputes in which Alibaba.com staff find the supplier at fault will be recorded on the supplier’s homepage on Alibaba.com – for all visitors to review. The list will include verified complaints in the past 90 days and an indication as to whether or not the complaint was resolved.
Source: Business Strategies Group Hong Kong – www.bsgasia.com
