… … or should we rather say “2020 could be a Landmark Year???

The next 10 years are expected to see more smart machines such as house cleaning robots, self-driving cars and autonomous drones.  According to some reports around 800 million repetitive, process-driven jobs globally will be taken over by AI and robots by the end of the coming decade.   For instance, in the banking sector algorithms, that allocate clients’ assets into model portfolios, are more likely to be used by human Client Advisors to support their interactions with clients, than to put those same platforms directly at the self-service disposal of the wealthy.  If you are heading for a leadership position in the 2020s, your job is going to be more complicated than any manager who’s gone before you. 

No matter what your subject matter expertise is, managing people is still one of the hardest tasks anybody takes on, exacerbated by the complexities of the modern workplace.

The Future with AI
There is no doubt that the modernisation of digital world along with vast technological advancements have shifted daily lifestyles in many different ways. For instance, the massive improvements in Artificial Intelligence have helped individuals and many business owners. These creations or inventions have also changed how people look at things, and communicate.

AI is now a part of almost everything we use, from home appliances and means of transportation to personal handy gadgets and office equipment. It is now one of the primary systems used in certain devices, which acts as a human or shows human-like characteristics. Ever since, tech-savvy programmers have always seen it with great potential.  Many organisations are already taking advantage of these developments for both personal use and career growth. It helps individuals become more efficient and productive.

AI Breakthrough
On the other hand, there are several reports that the AI technology is one of the most complex to monitor or regulate. Some experts see it as a “Trojan Horse”, which may impose risks or weaponised humans against each other. While these concerns and complications have caused a lot of confusion and arguments on different industries, many investors are still confident with AI-driven technologies. They believe that this can give them significant competitive advantages.

2020 is fast approaching; and there are a lot of bigger developments to expect bringing major changes in different aspects for organisations, business models, and cultures. To give your more ideas, here are some of the upcoming trends of AI developments and improvements in 2020:

Cybersecurity Powered by AI Technology 
Cyber threats have become a major problem to many individuals and business owners. In reality, human efforts are no match in today’s cyber-crime. Manual QA can be time consuming, making it more counterproductive in both ends. In 2020, the Artificial Intelligence technology will play a vital role in managing these attacks. With the help of machine learning system, it can be easier to detect data breaches and other malicious activities using updated security software.

Integration of AI to other technologies is one of the main concerns in the past. Today, experts have found a way to fuse Artificial Intelligence with other systems more effectively. 

One of these advancements is the activation and regulation of certain devices, which enables you to gather real-time data. In 2020, you can run more AI features in vehicles. The same thing goes for Blockchains that can generate certain routines using AI to address security, scalability, and other alarming concerns. Up until today, developers are looking for ways on how

Artificial Intelligence can penetrate creative industries. By 2020, you can expect more changes as the economics of gaming and movie production continue to rise. 

Experts have predicted that the use of AI technology can help filmmakers and game developers when it comes to story ideas, production, scriptwriting, and even acting. Remember the movie Simone starred by Al Pacino, and Catherine Keener? This may actually come to reality by next year.

Interactions with Customers and Secured Privacy and Policy 
You may have noticed some of these basic features used in the digital world, especially in various Social Media channels. However, most of them are limited only to auto-responses. In 2020, you can expect more marketing activities happen in real-time across all platforms. It may seem over-achieving, but experts say that you may employ AI marketing, which can help improve customer retention in the future. This will also benefit your other digital marketing campaigns by maintaining engagement with your audience and seeking more potential network across other marketing platforms.

Two years ago, GDPR or General Data Regulation compliance has become a controversial issue involving privacy and policy.  In 2020, these concerns may still arise in the world of Artificial Intelligence. 

The problem is a lot of people are not aware how agencies use their personal details. In some cases, organisations don’t even inform them about its usage. This is why a lot of people are raising concerns about the policy requirements of Artificial Intelligence. Fortunately, a lot of IT manufacturers and developers are putting more efforts regarding identity security. Needless to say, you can expect more security and privacy features by next year.

Improved AI System Assistance 
This is one of the biggest improvements you should expect in 2020. Experts have predicted that AI system assistance will be more streamlined including the automation for customer service and other sales tasks. While popular digital assistants powered by AI such as Siri, Alexa, Waze, and Cortana, more and more investors are still working with some of the best AI software developers. By next year, you can expect more apps and programs with Artificial Intelligence system, which enables you to perform various tasks. In fact, ComScore mentioned that more than half of all searches can be sorted out using voice commands by 2020.

Facial recognition is one of the key features in biometric authentication. However, there are still reports about its inaccuracy. Thanks to massive investment and in-depth research in this field, experts are now making more improvements when it comes to its accuracy and readability with the help of Artificial Intelligence technology.

Basic Tasks Automation in the Workplace 
Startups and growing companies can now benefit in cutting down resources by automating some of the basic tasks. This includes data entry, customer service interaction, and more. Artificial Intelligence may also add computer vision processing that allows you to monitor various networks. This can be useful in managing traffic flow, and could even improve operational efficiency in different industries.

Final Words
AI now offers more variables to work with and helps us to process all the variables in a programmatic way which is much simpler and offers a transparent level of confidence. Overall, the rising development of the Artificial Intelligence technology both have pros and cons.

This is why experts and developers are doing their best to make more improvements and prevent possible risks in the future.

Source:  Cyber Security Intelligence

BIIA Comment:  At the recent BIIA 2019 Biennial Conference the opening keynote topic was Artificial Intelligence:  Myths versus Reality.   The keynote was followed by a panel discussion on the impact of AI on the business / credit information industry.  To listen to the keynote and panel discussion, please click on this link.