Cedar Rose and EBO have entered into a strategic alliance to offer more comprehensive services and solutions. The partnership will significantly accelerate the onboarding process for companies while ensuring a seamless customer service with Virtual Agents designed to perform onboarding tasks swiftly with more ease.

Antoun Massaad, Co-Founder and CEO of Cedar Rose, said, “There is an enormous need for businesses to become efficient and responsive in their credit and compliance processes. Our goal at Cedar Rose has always been to provide the very best in technology and expertise to clients by incorporating our vast experience with the latest developments and innovations. We are glad to partner with EBO, one of the most trusted and leading names in the industry. By combining EBO’s highly customisable and reliable Virtual Agent solutions for websites with our integrated credit and compliance solutions, we will be able to greatly accelerate and optimize the onboarding process.”

Dr. Gege Gatt, Founder and CEO of EBO stated, “We are delighted to enter into this strategic global relationship with Cedar Rose. At EBO we believe the benefit of AI should be available to all companies irrespective of size. Our goal is to deliver meaningful outcomes by helping businesses automate repetitive processes. Therefore, by combining our Virtual Agents with Cedar Rose’s credit and compliance solutions, enterprises will gain the right tools to meet their compliance requirements while improving customer experience and delivering cost-efficient productivity gains.”

Explaining the process, Antoun said, “Taking onboarding of a customer in a bank as an example: The client will connect to the website and start an application with the bank. The user will submit their information using the EBO Virtual Agent (via live chat) and the bank will verify the personal information in the back end using Cedar Rose data (e.g., KYC, credit checks, compliance checks). This will all happen in real-time so if there are any issues with the information submitted by the client, the EBO Virtual Agent will be able to notify the client instantly so they can rectify the issue immediately. With these two solutions combined (EBO Virtual Agent and Cedar Rose data), we will be able to accelerate the onboarding process which is a common pain point for many businesses across many industries.”

To find out more call +971 4 374 5758.

About EBO

We began in 2017 with a very simple idea: to build a company that could address a huge need – that of automating human communications, at scale. Too much time is being spent in traditional customer service without a positive outcome. At EBO we believe that technology should allow customers to meaningfully connect with businesses at any time, with zero effort.

EBO is a fast-growing AI Virtual Agent company that brings the positive effects of automation, data analytics and simplicity-of-use to customers. We collect, interpret and use conversational big-data to personalise dialogues that businesses have with their customers. This transforms the cost model behind customer conversations using AI. We’re backed by VC investment and run by an experienced leadership team that brings together decades of experience in technology, communication and business-process reengineering. We’re changing the way businesses innovate and manage their customer engagement channels.

For more information visit https://www.ebo.ai/

Source: Cedar Rose


Cedar Rose is a Bronze Sponsor of the BIIA 2022 Biennial Conference