Bank Indonesia has summoned 21 commercial banks to establish standard operating procedures for debt collection as well as the marketing of credit cards. The case comes amid widespread complaints against bad behavior employed by third-party debt collectors.
Additional criticism comes from the Indonesian Consumer Protection Foundation who states that half of complaints are related to credit card companies employing aggressive debt collectors. There was also a call for consumer education about the use of credit facilities and for banks to better inform clients about the repercussions of failing to pay on time. Source: The Straits Times