FCS OnLine and Premiere Global Services (www.premiereglobal.com), a US business process solutions outsourcer, has entered into an agreement that allows FCS OnLine to bundle the Collections Accelerator solution with FCS OnLine’s skip tracing tools.  “The combined solution will help users reduce the cost and time involved in tracking lost customers and locating lost debtors,” explained Tony Fitzgibbon, managing director of FCS OnLine.  “Call centre agents will not have to waste time calling dead telephone numbers, instead they can concentrate right party connects: numbers where a person is actually on the other end of the line.  In addition, they will be able to use FCS Search for those contacts who are proving difficult contact much earlier in the collection process.”  Source FCS OnLine News: November 2006 (info@fcsonline.com.au)

BIIA Newsletter November – 2006 Issue