Enhanced social media capabilities dramatically boost customer engagement and profitability
FICO (NYSE:FICO) announced the addition of two new mobile applications for payment management and electronic document fulfillment to the FICO® Adeptra® Mobile Services Platform. FICO also expanded support for private messaging via Facebook, Twitter and LinkedIn. These added capabilities are part of FICO® Adeptra® Fraud Resolution Manager and FICO® Adeptra® Risk Intervention Manager, FICO’s cloud-based customer engagement and risk intervention solutions, used by businesses to manage risk, fight fraud and dramatically improve the customer experience, through real-time customer contact via mobile devices.
Web Collection Module, the new web payment mobile application, enables businesses to offer their consumers an easy and quick way to pay their bills. FICO has also introduced an electronic document fulfillment application, which enables consumers to view and electronically accept or refuse a document through their mobile phone, desktop or mobile browser.
Source: FICO Press Release