Experian Data Breach Resolution today announced that The Forrester Wave™: Customer Data Breach Notification And Response Services, Q3 2015, has positioned Experian in the leader segment. The report by Forrester Research, Inc. covering the customer data breach industry independently evaluated vendors’ current offering, strategy and market presence to score the top players in the market.
The report reflects the growing data breach notification and response industry and increased importance of breach service providers to businesses. Each vendor was evaluated in 23 different areas, with Experian scoring the top marks possible in several categories, including response scale, call center, identity monitoring and remediation and credit monitoring and remediation.
The group offers swift and effective incident management, notification, call center support and fraud resolution services while serving millions of affected consumers with proven credit and identity protection products. In 2013, Experian Data Breach Resolution received the Customer Service Team of the Year award from the American Business Awards.