Salesforce is set to lift Victoria’s COVID-19 contact tracing into the digital age amid criticism from the Commonwealth government the state’s system is not up to speed in detecting and responding to outbreaks.
Salesforce will install a data management system within the state’s health department which will send automated text messages to health authorities, infected people and potentially their close contacts under the streamlined plan, boosting the speed of the process.
The Victorian government is understood to have rejected the offer by the tech giant earlier during the pandemic. The technology already supports contact tracing in Western Australia, South Australia and New Zealand.
Source: 9News Australia