“Change continues to accelerate.  We’re living today in a wired world.  Customers are getting smarter and they have those tools in their toolbox.  This new world is a world where choice happens instantly. It’s a world where prices are transparent.”

Terry Jones, founder of Travelocity and author of On Innovation, at the recent 117th Annual Credit Congress of the National Association of Credit Management (NACM)

Source: NACM