The Quote of the Week: Customers are getting smarter …

Posted by Joachim Bartels | May 31, 2013 | Uncategorized | 0 |

“Change continues to accelerate. We’re living today in a wired world. Customers are getting smarter and they have those tools in their toolbox. This new world is a world where choice happens instantly. It’s a world where prices are transparent.”

Terry Jones, founder of Travelocity and author of On Innovation, at the recent 117th Annual Credit Congress of the National Association of Credit Management (NACM)

Source: NACM

About The Author

Joachim Bartels

Joachim C Bartels is a co-founder, director, head of information resources and Editor-in-Chief of BIIA. In his capacity as Editor-in-Chief he is responsible for the selection of relevant information content concerning industry insights, trends, technological developments, standards and policies impacting BIIA members in particular and the business information industry in general.

The BIIA library is approaching 10,000 news items and best demonstrated practices. BIIA members receive regular news alerts on key developments in the industry and the regulatory environment. The BIIA readership is widespread: between 4 to 5 thousand unique visitors access BIIA.com per month.