Most of you use Siri, Alexa, or other voice-activated command systems everyday – and multiple times a day. But, get ready for that to get ratcheted up significantly – and you need to understand how to capitalize on it in your business. Qualcomm and others are working on agreements with Apple, Amazon, Google and others that have voice-activated technologies to embed those technologies in far more devices.
Estimates suggest that “native speech recognition” will grow from 45% of all mobile devices today to more than 82% in just two years. As people become more comfortable with those technologies in their private lives, they will migrate to companies that embrace voice-activation technologies in the business sector. That doesn’t necessarily mean that people will walk around a group of cubes speaking commands, but executives are likely to start getting on the stick and using the technology to multi-task. Here are some of the ways in which analysts believe it will be most used by workers:
- Customer service
- Internal employee resources on demand
- Integration with business software and apps
- Easier and improved search engine interaction
- Productivity improvement technologies (improving day-to-day tasks)
- Accessing big data and using bots to find data trends and anomalies
- Assembly line automation or areas where hands are on other things – and can’t be on a keyboard.
- Voice authentication security
Problem solving – connecting AI and Voice Activation, network managers will understand broadbased problems quickly. If a wave of employees are asking the computer “why can’t I get into outlook?”, the AI will trigger a global trouble-shooting operation to figure out why multiple units are down. Just a simple example. Think about it on a much more complex basis.
In addition, we’ll start to see advanced bots and avatars go out and negotiate with other similar devices. You will be able to send out multiple bots and avatars to work on different projects, and upon getting an answer, they’ll come back to you with that answer and ask you to make a decision.
For instance, and as an example, you might send a bot out to negotiate a specific rate to exhibit at a trade show, get multiple bids from transportation companies to move your trade show booth to the show, get your hotel room booked and give you flight options, etc. – all at the same time. As each voice command comes back with a response, they’ll notify you and ask if you want to complete a booking or ask for more information. And, the systems will be smart enough to know that if you have to be at the trade show by 9:00, that you need a hotel close to the location, your flight will have to arrive well enough in advance, you’ll need a ride from the airport, etc. It will all be coordinated based on inputs coming back from those individual bots or avatars. What you’ll see is simply the solution, optimized by your preferences, with details on what your next steps are.
It’s here…and coming soon to an everyday way of life near you!
But step one is getting the capability into your hands across your professional and work life – interchangeably in many cases.
Just be aware of how it might impact your business, and whether you need to be exploring the technology to ensure that you are fully “voice ready” and that you are taking full advantage of it with employees, customers, and other stakeholders.
Courtesy: Keith Prather, ARMADA Corporate Intelligence