WAND Customer Service Taxonomy Released

Posted by Joachim Bartels | May 5, 2015 | Member News, Taxonomy, The BIIA Network, United States, Wand | 0 |

Wand is proud to announce the latest entry in the WAND Taxonomy Library – the WAND Customer Service Taxonomy. Customer Service is a vital element in most businesses. It can make all the difference in the success of a company.

The WAND Customer Service Taxonomy provides a foundation set of 400 terms and 299 synonyms covering important area topics. You can see the top level terms in the screenshot on this blog. It’s ideal as a starting point for organizing customer service content in your enterprise applications. As with all WAND Taxonomies, the WAND Customer Service Taxonomy is available by itself or as part of the larger WAND Taxonomy Library Portal.

Source: Wand Inc.

About The Author

Joachim Bartels

Joachim C Bartels is a co-founder, director, head of information resources and Editor-in-Chief of BIIA. In his capacity as Editor-in-Chief he is responsible for the selection of relevant information content concerning industry insights, trends, technological developments, standards and policies impacting BIIA members in particular and the business information industry in general.

The BIIA library is approaching 10,000 news items and best demonstrated practices. BIIA members receive regular news alerts on key developments in the industry and the regulatory environment. The BIIA readership is widespread: between 4 to 5 thousand unique visitors access BIIA.com per month.