FICO’s Enterprise Fraud Group has been seeking informed counsel from individuals across the financial services spectrum, looking to understand how enterprise fraud management is evolving in different organizations and in different parts of the world. What FICO found represents a real change in the concept of enterprise fraud management and how it will be achieved.
- One monolithic system that does everything in a fraud management context across all products and channels – is yesterday’s vision
- There is a very strong common thread: the need for a more informed and insightful approach through the determination, capture, interpretation and application of data across a customer relationship. It’s not enough to have more information about a customer — the information needs to be analysed and applied intelligently and appropriately to improve fraud protection and thus customer satisfaction.