Arachnys recently published a White Paper, which discusses the need for reducing the friction that still exists in CIB.

The race to differentiate continues to put the banking sector to the test.   As Fintech entrants push through barriers to create exceptional digital experiences, all banks are running a race to create innovative customer products and experiences.

Part of this push is to deliver a smooth, friction-reduced, customer experience (CX) that delights and builds strong, positive, relationships, but the reality is the onboarding experience for many is littered with friction points and the ‘time to revenue’ for the bank is excessively long.

This white paper looks at the pillars, drivers, pain points and potential solutions in CIB onboarding for business, including:

  • Finding a solution through data
  • Reducing the Time to Revenue
  • Solving for a great CX in CIB

To download the White Paper click here:  Arachnys – Reducing the friction – Onboarding in CIB

Source: Arachnys