Experian Support Hub gives disabled people and those with additional support needs an easy, one-stop portal to tell organisations what they need to access essential services
Experian is piloting a new service that aims to help disabled people get easier access to essential services like banking and utilities.
It is estimated that 25 million* consumers in the UK have a disability or support need that makes it harder to interact with organisations. Having to repeatedly tell multiple organisations of their support needs can cause frustration, emotional and physical exhaustion, wasted time, and in some cases, financial detriment.
The Support Hub pilot offers a single one-stop portal for consumers to tell multiple businesses how they need to be contacted and what support they need to access their service. This could include preferred method of communication such as letter, telephone, or email, or other requirements such as needing a longer appointment, or being accompanied by another adult to assist them.
Crucially, it does not require consumers to disclose their disability – only the support they require from the organisations they use. Users have complete control over which organisations they share with, and what needs they share, and can remove their permission at any time.
It is the culmination of three years’ work and collaboration between Experian, disability and accessibility experts Chris Fitch and Dan Holloway, and a network of founder members of major financial services firms and charities.
To find out more about Support Hub visit www.experian.co.uk/business-products/support-hub
*Financial Conduct Authority Financial Lives Survey 2022
To read the full story click here: Experian Press Release
