GAAP EPS $2.42, up 52% Y/Y, Non-GAAP EPS $3.88, up 50% Y/Y
SAN FRANCISCO–(BUSINESS WIRE)– Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced results for its first quarter fiscal 2027 ended April 30, 2026.
First Quarter Financial Highlights
- Current remaining performance obligation of $33.6 billion, up 14% year-over-year (“Y/Y”) and 13% in constant currency (“CC”)
- Remaining performance obligation of $67.9 billion, up 11% Y/Y
- First quarter subscription & support revenue of $10.6 billion, up 14% Y/Y and 12% in CC, including $428 million Informatica contribution
- First quarter revenue of $11.1 billion, up 13% Y/Y and 12% in CC, including $444 million Informatica contribution
- First quarter GAAP operating margin of 21.1% and non-GAAP operating margin of 34.8%
- First quarter GAAP diluted net income per share of $2.42, up 52% Y/Y and non-GAAP diluted net income per share of $3.88, up 50% Y/Y
- First quarter operating cash flow of $6.7 billion, up 3% Y/Y, and free cash flow of $6.6 billion, up 4% Y/Y
- Returned $27.5 billion to shareholders, including $27.1 billion in share repurchases and $365 million in dividends
- Entered into $25 billion accelerated share repurchase (“ASR”), with upfront share delivery of 103 million shares representing approximately 80% of total shares expected to be repurchased, with final settlement expected in Q3 FY27
“This was an outstanding quarter for Salesforce — record revenue, record deals, and cash flow,” said Marc Benioff, Chair and CEO, Salesforce. “Agentic AI is the biggest growth opportunity for our customers, and for Salesforce. We’re the #1 Agentic CRM, with Agentforce now powering every Customer 360 application and helping tens of thousands of businesses across every industry transform into Agentic Enterprises. With more than $1 billion in Agentforce ARR, $3.4 billion in combined AI and data ARR, and 3.8 billion Agentic Work Units delivered for our customers, Salesforce has never been more essential.”
“We remain confident in delivering organic revenue acceleration in the second half of FY27, driven by growth in Sales, Service, Slack, Agentforce, and Data 360,” said Robin Washington, President and Chief Financial and Operating Officer, Salesforce. “We are executing against our profitable growth framework and remain on track to deliver on our FY30 targets while maximizing shareholder value.”
Salesforce Company Highlights
- Agentforce and Data 360 annual recurring revenue (“ARR”) reaches nearly $3.4 billion, up over 200% Y/Y, including $1.1 billion Informatica Cloud ARR and $1.2 billion Agentforce ARR, up 205% Y/Y
- 3.8 billion Agentic Work Units (“AWUs”) delivered to date across Agentforce and Slack, growing 111% quarter-over-quarter (“Q/Q”)
- Bookings from Agentforce One Edition and Agentforce for Apps, premium SKUs anchored in Sales and Service including the value from Agentic capabilities, grew nearly 60% Y/Y
- Processed more than 28.6 trillion tokens to date, up 152% Q/Q
- More than 50% of Agentforce and Data 360 bookings came from existing customers in Q1
- In Q1, Data 360 ingested 52 trillion records, up 136% Y/Y, including 35 trillion via Zero Copy, up 277% Y/Y, and processed 12 terabytes of unstructured data
- Processed nearly 1 trillion API calls across Core products in Q1
- Slack Model Context Protocol (“MCP”) surpassed 1 million active users within six weeks of launch
- Public Sector Industry Cloud ARR surpasses $2 billion, up 23% Y/Y in Q1, with Public Sector AWUs up nearly 400% Q/Q
Guidance
- Initiates second quarter FY27 revenue guidance of $11.27 billion to $11.35 billion, up 10% – 11% Y/Y and 10% in CC, including slightly above 4pts Informatica contribution
- Raises midpoint of full year FY27 revenue guidance, now expects full year FY27 revenue of $45.9 billion to $46.2 billion, up 11% Y/Y and 10% – 11% in CC, including approximately 3pts Informatica contribution
- Maintains full year FY27 subscription & support revenue growth guidance of slightly under 12% Y/Y and approximately 11% in CC, including approximately 3pts Informatica contribution
- Updates full year FY27 GAAP operating margin guidance of 20.6%, and maintains non-GAAP operating margin guidance of 34.3%
- Updates full year FY27 operating cash flow growth guidance and free cash flow growth guidance to approximately 4% – 5% Y/Y to reflect the impact of the $25 billion debt issuance for the ASR
Salesforce’s guidance includes GAAP and non-GAAP financial measures. The following tables summarize Salesforce’s guidance for the second quarter fiscal 2027 and full-year fiscal 2027:
(1) Non-GAAP CC revenue growth, non-GAAP CC remaining performance obligation growth, non-GAAP CC subscription & support revenue growth, non-GAAP operating margin, non-GAAP diluted net income per share, and free cash flow growth are non-GAAP financial measures. See below for an explanation of non-GAAP financial measures. The Company’s shares used in computing GAAP diluted net income per share guidance and non-GAAP diluted net income per share guidance reflect the reduction to share count from the 103 million shares initially delivered under the ASR, but excludes any impact to share count from the final ASR settlement or potential Q2 – Q4 FY27 open-market repurchase activity under our share repurchase program.
(2) Revenue FX impact is calculated by taking the current period rates compared to the prior period average rates.
(3) Current remaining performance obligation FX impact is calculated by taking the current period rates compared to the prior period ending rates.
(4) Subscription & support revenue excludes professional services revenue.
The following is a reconciliation of GAAP operating margin guidance to non-GAAP operating margin guidance for the full year:
(1) GAAP operating margin is the proportion of GAAP income from operations as a percentage of GAAP revenue. Non-GAAP operating margin is the proportion of non-GAAP income from operations as a percentage of GAAP revenue.
(2) The percentages shown above have been calculated based on the midpoint of the low and high ends of the revenue guidance for full year FY27.
(3) The percentages shown in the restructuring and acquisition-related costs line have been calculated based on charges associated with the Company’s restructuring initiatives and acquisition-related costs. Stock-based compensation expense excludes stock-based compensation expense related to the Company’s restructuring initiatives, which is included in the restructuring and acquisition-related costs line.
The following is a per share reconciliation of GAAP diluted net income per share to non-GAAP diluted net income per share guidance for the next quarter and the full year:
(1) The Company’s GAAP tax provision is expected to be approximately 21.5% for the three months ended July 31, 2026 and 22.0% for the year ended January 31, 2027. The GAAP tax rates may fluctuate due to discrete tax items, changes in valuation allowance assessment, future acquisitions, or other transactions.
(2) The Company’s projected GAAP and non-GAAP diluted net income per share assumes no change to the value of our strategic investment portfolio as it is not possible to forecast future gains and losses. The impact of future gains or losses from the Company’s strategic investment portfolio could be material.
(3) The estimated impact to GAAP diluted net income per share is in connection with the Company’s restructuring initiatives and acquisition-related costs.
(4) The Company’s non-GAAP tax provision uses a long-term projected tax rate of 20.5%, which reflects currently available information and could be subject to change.
(5) The Company’s shares used in computing GAAP net income per share guidance and non-GAAP net income per share guidance include the 103 million shares initially delivered under the ASR, but excludes any impact to share count from the final ASR settlement or potential Q2 – Q4 FY27 open-market repurchase activity under our share repurchase program.
For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.
Management will provide further commentary around these guidance assumptions on its earnings call.
Product Releases and Enhancements
Salesforce releases major updates for our core platform and apps three times a year, with additional updates happening regularly across our portfolio. These releases are a result of significant research and development investments made over multiple years, and are designed to help customers drive cost savings, boost efficiency, and build trust.
Salesforce leaders will participate in a Q1 FY27 Product & Innovation – Headless 360 + Slack webinar on Friday, May 29, 2026, at 11:00 AM PT / 2:00 PM ET. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.
To learn more about our newest innovations and product release highlights, including our latest Spring 2026 Product Release, see FY27 Q1 Product Releases and Announcements at https://www.salesforce.com/news/stories/fy27-q1-highlights/ and see our latest major release at www.salesforce.com/releases.
Environmental, Social, and Governance (ESG) Strategy
To learn more about our latest initiatives and priorities, review our Stakeholder Impact Report at https://salesforce.com/stakeholder-impact-report.
Quarterly Earnings Webcast
Salesforce plans to host a live earnings webcast broadcast at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor..
Full report and all charts can be viewed here.
About Salesforce
Salesforce helps organizations of any size reimagine their business with AI. Agentforce — the first digital labor solution for enterprises — seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform. Visit www.salesforce.com for more information.
Source: Salesforce Press Release
